Technical Support Outsourcing

Enhance your agricultural technology customer experience with our extensive support options. Our blend of industry knowledge and advanced technology ensures top-notch service that scales alongside your business.

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Dedicated Technical Support Outsourcing

Managing Complex Agricultural Technology Solutions

Our specialist teams understand that farming technology and machinery operations are critical to your success. When precision counts on the paddock, having reliable technical support is essential to maintain productivity and minimise machine downtime.

Agricultural Technology Expertise

When you're dealing with complex machinery and precision farming systems, having access to knowledgeable support is crucial. Our technical specialists are experienced with both agricultural and technology, ensuring you receive expert guidance when you need it most.

Smart Solutions for Complex Agricultural Systems

Our technical support specialists combine practical farming knowledge with innovative problem-solving to tackle your agricultural technology challenges. When you're dealing with multi brand integrated systems, you need solutions that are both logical and creative.

New technologies in agriculture

Exceptional Support When It Matters Most

Every interaction with your agricultural technology is a chance to keep your operation running smoothly. We understand that technical dramas can be frustrating, especially during critical farming periods. Our support team turns these challenges into positive experiences through prompt, professional, and practical assistance.

Outsource Customer Support to METLAN Assist

Our specialist team becomes an extension of your business, working alongside you to deliver exceptional service across every touchpoint. We understand farming operations and provide support that keeps equipment running and productivity high.

  • Voice

    📞 Phone Support

    When time is of the essence, a phone call to METLAN's tech support is the fastest way to resolve your AgTech challenges. If the answer isn’t in the manual or online, our specialists are just a call away to provide expert assistance tailored to your needs.

    📱 Video Support

    Take support to the next level with real-time visual assistance. Our specialists connect directly to your system or equipment display to provide Real-time troubleshooting directly in the field.

  • Non-Voice

    📱 In-App Support

    Get step-by-step guides, real-time diagnostics, and equipment-specific help directly from an app interface, ensuring seamless support without leaving the field.

    💬 Chat Support

    Real-time troubleshooting and quick answers to your queries. Share photos, access documentation, and escalate to video support with ease for fast resolutions.

    📧 Email Support

    Perfect for detailed issues and follow-ups, email support provides detailed problem resolution, and access to technical documentation and maintenance scheduling.

    🔧 Helpdesk Portal

    Manage tickets, track progress, and access a powerful solution database. Automated updates and historical records make it easy to resolve issues efficiently and stay informed.

  • Self Services

    🤖 Smart Support Assistant

    Get quick answers and guidance directly from our Personalised chatbot, designed to assist you in the paddock or on the go.

    📚 Knowledge Centre

    Access a wealth of resources to solve problems and optimise operations at your own pace.

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Human in the Loop: Integrated and Empowered Customer Experience (CX)

At METLAN, we combine advanced technology with human expertise to deliver seamless, personalised customer experiences.

Our Human in the Loop approach dynamically integrates with your platforms, telephony, systems of record, and contact touchpoints to ensure every interaction is optimised for success.

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