METLAN Assist

Make help easier to access across your brands.

METLAN Assist is a digital support assistant for agricultural technology suppliers, dealers and machinery manufacturers. It helps customers and staff find answers, open support tickets and reach the right person, drawing on your own product knowledge.

Call METLAN: 0483 954 813

Discuss METLAN Assist

What METLAN Assist does

  • Customer self-service

    Customers can ask questions, find answers and open a support ticket through channels such as web chat, SMS and email.

  • Staff support

    Give your support team quick access to product knowledge and troubleshooting steps while they help customers.

  • Onboarding and quality

    Support staff training and onboarding, and review the quality of support over time.

  • Connected to your systems

    Connect with your existing business systems, where integration is set up for your business.

Example: troubleshooting support

In this example, a support team member asks for help diagnosing an RTK range issue and receives a list of checks to work through with the customer.

Content and functions are set up around your products, processes and support requirements.

Talk to us about METLAN Assist

Tell us about your products, your customers and how support works today. We’ll help you work out whether METLAN Assist suits your business.

Call METLAN: 0483 954 813

Contact METLANSchedule a call